Engineer, Contact Center at Presidio in Brentwood, TN
Description COME BUILD YOUR FUTURE WITH PRESIDIO! We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE:
Engineer Presidio is seeking an Engineer to join our team. Key
Responsibilities:
Lead project delivery team through project life cycle, including design, implementation and support, across technology platforms. Lead, Develop and Share industry best practices. Collaborate with members of our National Contact Center team, contributing to the team's success overall. Work along side vendors to successfully deploy their solutions as a subset of our projects. Become a trusted advisor and partner to our customers. Education and
Experience:
Bachelor's degree or equivalent experience and/or military experience 3
years of experience with Contact Center technology solutions Utilize in-depth knowledge and understanding of Cisco's Contact Center Enterprise platform, advance Speech Recognition tools such as Nuance ASR and Google Dialog Flow, to gather requirements to build and support new deployments and/or upgrades in mid and large scale environments. Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations. Proficiency in server virtualization and cloud solutions. Advanced Troubleshooting knowledge of Cisco ICM, CVP and ECE components. Ability to Design, Build and Support CVP VXML applications. Extended knowledge of Cisco Unified Communications Platforms. SQL Knowledge and understanding of U/PCCE databases. Experience in Building and Deploying Solutions using Amazon Connect, utilizing multiple AWS offerings such as Lambda, LEX, IAM, CloudWatch, etc. Development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API's would be strongly preferred. Strong written and verbal communication, listening, and strong presentation skills Ability to demonstrate analytical and consultative skills. Ability to apply solutions, technology and products to a business opportunity. Ability to work well with others and have a desire to learn new technologies. Adhere to best practices as set forth by industry and Presidio standards.
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
Engineer Presidio is seeking an Engineer to join our team. Key
Responsibilities:
Lead project delivery team through project life cycle, including design, implementation and support, across technology platforms. Lead, Develop and Share industry best practices. Collaborate with members of our National Contact Center team, contributing to the team's success overall. Work along side vendors to successfully deploy their solutions as a subset of our projects. Become a trusted advisor and partner to our customers. Education and
Experience:
Bachelor's degree or equivalent experience and/or military experience 3
years of experience with Contact Center technology solutions Utilize in-depth knowledge and understanding of Cisco's Contact Center Enterprise platform, advance Speech Recognition tools such as Nuance ASR and Google Dialog Flow, to gather requirements to build and support new deployments and/or upgrades in mid and large scale environments. Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations. Proficiency in server virtualization and cloud solutions. Advanced Troubleshooting knowledge of Cisco ICM, CVP and ECE components. Ability to Design, Build and Support CVP VXML applications. Extended knowledge of Cisco Unified Communications Platforms. SQL Knowledge and understanding of U/PCCE databases. Experience in Building and Deploying Solutions using Amazon Connect, utilizing multiple AWS offerings such as Lambda, LEX, IAM, CloudWatch, etc. Development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API's would be strongly preferred. Strong written and verbal communication, listening, and strong presentation skills Ability to demonstrate analytical and consultative skills. Ability to apply solutions, technology and products to a business opportunity. Ability to work well with others and have a desire to learn new technologies. Adhere to best practices as set forth by industry and Presidio standards.
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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