HIT Support Specialist

Company Name:
Brookdale Senior Living
HIT Support Specialist
Job Number: HITSupportSpecialist017004 Location: 111 Westwood Place ,Brentwood,TN,37027
Environment:
Job Type: Full Time
Pay Range: DOE - DOE Annual
Relocation:
VISA Sponsorship:
Travel: 0
Number of Openings: 1
Opportunity:
HIT Support Specialist
Full Time
Brookdale - 111 Westwood Place Brentwood, TN 37027
The HIT Support Specialist provides application system support to end users for inquiries received via the telephone, email, or service desk software. This position assists primarily with troubleshooting healthcare software applications for field providers in home health, outpatient therapy, and skilled nursing within a call center environment.
A career with Brookdale has never been more rewarding. As a senior living solutions company, Brookdale is committed to providing the best options for the residents that we serve, for all of the places life can go. The services that we offer ensure that residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our 50,000 associates collaborate to guarantee that this promise is fulfilled in more than 640 communities. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Therapy, Hospice, Home Health, LifeCare, and Continuing Care Retirement Communities.
More than a company, it is a calling.
To learn more aboutBrookdaleand how our associates make a difference:Fulfilling Dreams Record-Breaking Fundraising for Alzheimer's Best of the Best Awards Brookdale Senior Living Solutions YouTube
Key responsibilities include:
Provides direct support via telephone, email or service desk software for system applications
Assesses nature of operational or technical issues to determine appropriate actions and advises associates on best practices based on knowledge of internal business issues and processes to improve operations and products
Provides consultation and expert advice to management related, operational, technical issues, and improvements
Troubleshoots set up and configuration of system hardware and software within the scope of skills and experience; maintains set up files within the application system
Interacts closely with system users and Business Process Owners in order to share knowledge and improve understanding of operational processes; shares ideas with the Business Process Owners to better system functionality
At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including o Major Medical o Dentalo Visiono Flexible Spending Account o Short-term Disability o Long-term Disability o 401(K) with Company Match o Life Insurance o Tuition Reimbursement o Paid Vacation & Holidays o Continuing Education o License Reimbursement
We seek the following principal qualifications:
Bachelor''s degree and three years related experience
Ability to solve moderately complex problems
Excellent oral and written communication skills
Ability to work independently with limited supervision
Experience with troubleshooting for home health, skilled nursing, and outpatient therapy software/ hardware applications preferred
HOW TO APPLY:
Apply job number HITSupportSpecialist017004.
If you are a Brookdale Associate, please consider referring someone through theGood PeopleProgram!
Brookdale is an EOE-(Equal Opportunity Employer) and drug free work place
customer service, corporate, IT, information technology, applications, software, Brentwood, Nashville, Antioch, Franklin, Spring Hill, Hermitage, TN, Tennessee
Benefits:
Health Insurance, Life Insurance, Dental Insurance, 401(k), Paid Time Off

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